I have been trying to sort out a query about a booking since the beginning of December. Handpicked Villas. This villa is stunning. This was the second time at this villa and I’m sad to say the negative comments we gave last time are still there. Please can you let me know when I will receive my full refund? Booking ref is 128999AI have no email on the 9/7/20 and looking at the advice it was to call you if urgent but you had shut the phone lines, I emailed you on the 22/6, 7/7and 20/7and got a generic reply each time. Never use this dishonest company I gave Villa Plus one star as I could not get any lower. Despite having a direct email address I still haven’t had a response. Fingers crossed this will apply to me. ABTA Members. Didnt even get ANY form of response until ABTA contacted them,not even to check why we were not on the plane or in the villa!! You will be contacted by email to verify your review. The villa was great, bearing in mind the current situation (pandemic) we have found ourselves in. Our children loved the pool,which I thought was a good size for a private villa. It’s not their fault that there’s a pandemic and I’m sure they’re doing the best they can under unprecedented circumstances. Now the VP website says the villa is not available during 2021! It appears that after leaving a review on this site wheels are set in motion to amend any delays in refunds. Spoke to resort staff who also said the were struggling to get hold of their head office. Read property reviews and choose the best deal for your stay. Tell you you are wrong & hide behind a pandemic .... we couldn’t travel according to law but apparently that’s our fault.... we will take it to the court and get their view - join me ....let’s show them that customer service needs to better than this !Please don’t be brushed off by rubbish service....go to court take it to the limit if we don’t they laugh and walk away ! Worst experience ever, no idea of we are going in holiday in 4 days time! I suggest before anyone even thinks of using this company they do the research and watch the programme from this morning. The health & safety of our customers is of the upmost importance to us at Villa Plus. This is the third refund I have received for cancelled holidays. Great villa, service from VP UK, not so good. Tui are not flying us, but Villa plus … The Sealy Advantage Villa Plush Mattress is available at Myer. Refund received in full for holiday for 17 December. Having received one email from Villa Plus regarding their intention to refund my cancelled holiday which was booked for 24th October 2020 I am yet to receive any refund. Me and my husband are only on state pension and can ill afford to lose over £1000 . This company is a lying cheating concern that will … The villa was clean and tidy on the whole with a good range of equipment and utensils.The local staff were helpful and quick to react when we had a small problem which was sorted without delay … We know people due to travel after us have had refunds, can’t believe the lack of customer service and basic decency to advise us what is going on and return our money as promised in September. I did not think VP would go against their communications but they have. Log into Facebook to start sharing and connecting with your friends, family, and people you know. Browse our 2,563,380 accommodations in over 85,000 destinations. Now they are refusing any sort of compensation as they say the holiday was there so it is our fault! The villa was a lesser villa and not suitable for us but we had no choice in the matter. Help future customers by talking about customer service, price, delivery, returns & refunds. Find a space to escape plus enjoy your own villa with a private pool for plenty of smiles. We have lost a lot of money and I had resigned myself to the fact that there was nothing I could do about it. I am also looking in to villa plus for booking a villa in corfu, as i have too not heard of the company i have been doing some background research and am coming up with very little except a few small niggling things . After being promised in two emails that I would get a full refund, we have only received a refund for part of the holiday and received vouchers for the villa. We'd love to hear what you think about 5 reviews. Villa Plus are members of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. Eventually after posting a review on this site a nice chap called Jamie contacted me and said he would look into my query. Here you can search for independent reviews, hotel reviews, cruise reviews, airline reviews, escorted tour reviews, singles reviews, attraction reviews, and much more.We have regular travel newsletters too, packed with offers and information. I think their treatment of villa only customers is despicable, they are pocketing our hard earned savings with no regard for customer care. The centre is just a short walk away and the surrounding quiet villas are amazing in their own right. The following information provides a quick overview for preparation to holiday during these … The villa has 3 bedrooms, a flat-screen TV with satellite channels, an equipped kitchen with a fridge and an oven, a washing machine, 1 bathroom with a shower and 1 WC. Read 1 more review about Villa Plus Only the latest review will count in the company's TrustScore Howard West 6 reviews. © 2021 Trustpilot A/S. I posted a review on 3rd January about the absence of our refund from the package holiday we booked for travel on 12th September to Portugal which had to be cancelled due to the FCO restrictions being reinstated on 10th September. This is unacceptable after I was informed in writing on more than one occasion that I would get a full refund. It’s now January 15th and I still haven’t received my refund. Never use this dishonest company I gave Villa Plus one star as I could not get any lower. Review of Villa Plus. The communication is just shocking. All rights reserved. Handpicked quality villas PLUS the very best locations. Please pass on thanks to the Lanzarote team who contacted me also. * One or more of these files was not uploaded due to an invalid file type. Villa plus tell you you are in the wrong they have ripped off everyone..... con merchants never use them !!!! Corfu Villas: Villas Plus - See traveler reviews, 2 candid photos, and great deals for Corfu Villas at Tripadvisor.
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