sun country airlines baggage damage

Staff was pleasant but slow and more interested in conversations than service, People from rows 4 back were allowed to use the 1st class bathroom, so people were walking the aisle the entire flight. Submit your documents now and we will handle the claim on your behalf for the damage to the suitcase in front of the Sun Country Airlines. -Styrofoam coolers are not accepted as checked or carry-on baggage. Aid-Air offers to use the documentation services of its luggage contents for your next flight, to avoid such situations and with no choice not to receive the compensation you deserve. However, sometimes your bags are lost or damaged in transit, causing you significant stress and inconvenience. Similar to Allegiant, Frontier, Spirit, and United (Basic Economy), Sun Country Airlines charges a fee for any bag larger than a 17” x 13” x 9” personal item. Sun Country Airlines carry on size. My 350.00 suitcase was badly damaged and I have not heard from SC regarding this, their new coe has done a horrible job, first class was my favorite on suncountry, now it is just horrible I will stick to delta. We have detailed information on claiming baggage compensation below. This means most travelers will have to pay a little more than the initial price shown just to … And that even extends to low-cost carriers like Sun Country. The hand baggage limit for passengers on Sun Country Airlines is one personal item and a carry-on bag. You have the legal right to claim compensation from Sun Country Airlines if your checked-in luggage is delayed, lost or damaged. In the event of damaged baggage, the repair or value of the baggage, or any damaged contents. Since boarding hadn’t even started yet I pleaded with the agent to give me my boarding pass and allow me to claim the seat that I paid for, explaining that my sister has Stage 4 Cancer and was going into surgery a few days later to have her tongue removed. 2. Sun Country Airlines review from Eagan, Minnesota rated 4.2/5.0: ON June 30 2018 I flew to Vegas on your airline flight SY105. The maximum hand baggage allowance by Sun Country Airlines must not exceed a certain size.. She also informed us that our options were to be on standby for a flight that takes off 4 days later or to pay $50 and get an airline credit. Sun Country Airlines is suing a former contractor, claiming the company's work led to several flight delays, lost luggage and customer complaints. The agent said that her supervisor will come over after the flight takes off. In short, you have the legal right to claim compensation from Sun Country Airlines if your checked-in luggage is delayed, lost or damaged. Sun Country Airlines has a strict weight limit of 50 pounds per checked bag, and overweight baggage fees will be assessed if your bag is more than 50 pounds. You can find a free online calculator here. Cold pasta salad of some sort. We work for our money and want to get our money's worth and this was a huge disappointment. For short trips, limiting your luggage to one personal item could save you $60 or more round trip. -On international flights, all baggage must pass customs inspection, as required by U.S. and international laws. Cold everything! Delta, for example charges $40 to boost coverage from $3300 to $4000 and an additional $50 for coverage from $4000 to $5000. I had a flight from San Diego to NYC and never received my bag, I have been calling them for almost a month, after wait for over an hour I am always told that they will see what happened and will call me back. For hand luggage and personal items, which the passenger takes on board with them, the Sun Country Airlines is only liable when they or their employees caused the damage. You have the legal right to claim compensation from the Sun Country Airlines if your checked-in luggage … On Time, clean plane with proper service. In case you do not have a record of the valuables that were in your portfolio, the Sun Country Airlines may reduce the amount of compensation to a minimum of 1,300 euros. Associated fees might be applied. However they never call. I never seen something similar. I recently booked a last minute trip from LA to NY to visit my sister who has just been diagnosed with stage 4 cancer. About 20 minutes later an agent comes out of an office and states that it is their policy to close boarding 45 minutes prior to boarding. Tripadvisor Plus Subscription Terms & Conditions. The lawsuit provides new details about how a cost-cutting effort last year backfired for the Eagan-based airline. Emergency purchases when baggage is delayed, however, the Sun Country Airlines is obliged to only pay for those items bought during the days that the passenger was waiting for their bags. This encompasses delay, damage, and loss of luggage which occurred while it was on the aircraft or under the care of the Sun Country Airlines. We have flown Sun Country for many years, We fly 2x a year to Mexico.= 4 flights! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. No-one wants to hear that their luggage has been delayed, or even worse, lost. Small exception on one flight being delayed by a medical emergency. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. I called the customer service number and waited for 45 minutes only to hear that “due to an overwhelming number of calls no agents are available. Eric Flannery | Greater Minneapolis-St. Paul Area | Senior Director Of Operations at Sun Country Airlines | 500+ connections | View Eric's homepage, profile, activity, articles We were late leaving the gate by 45 min. However, the Sun Country Airlines is not liable for any luggage problems which are caused due to a defect in the item, or if the passenger is responsible – for example, not packing fragile items properly. First Bag: Second Bag: We explained that we were there prior to the 45 minute cut off time and that we wanted to speak to a supervisor. Nothing was warm! more. Sun Country Airlines Checked Baggage Allowance. It happened 25 days ago and I still not knowing where is my bag. I finally got in touch with an agent via phone the next day and explained what happened. Sports equipment such as skis, golf bags, fishing equipment, hockey, and lacrosse equipment will be accepted up to Sun Country Airlines' (SY) size and weight limits and will count as one checked bag/hold bag. US airline Sun County Airlines is suing the company it hired last year to handle all ground operations at Minneapolis-St. Paul (MSP) International Airport as says it is responsible for a slew of flight delays, lost baggage and a 600 per cent spike in customer complaints, a report on kstp.com claims.. Lost luggage compensation is not something most passengers are aware of, even though Sun Country Airlines lose, damage, or delay thousand of bags every year. We appreciate your feedback, and look forward to servicing you again! The fees for checking overweight baggage on Sun Country are charged in addition to any excess baggage fees. Steps. Your luggage was damaged or lost on a flight with the Sun Country Airlines? But when we pay for the 1st class, we expect something special. We also have some user rules to make sure everyone has the best experience while they are here. The agent told me that she had other things to do and left the area. If after your flight with Sun Country Airlines you received the suitcase and found that it was damaged, you have the right to receive adequate compensation for your suitcase. Paying for Sun Country Airline baggage fees before you head to the airport could save you money on fees — $20 or more round trip. In case your checked baggage is damaged, delayed or lost, you must provide preliminary notice to Sun Country Airlines before leaving the airport terminal. The service includes inspection of the damaged baggage item and the option to have it repaired or to receive a straightforward replacement item of baggage. Sun Country Airlines damaged baggage policy. Home » Airlines » Claim Lost or Delayed Baggage: Sun Country Airlines. For inquiries regarding delayed or damaged baggage, please call SUN Country toll-free hotline at US 888-359-5586 for assistance. -Baggage determined by Sun Country gate agents to be unsuitable for transportation may not be checked. Sun Country A, Manager at Sun Country Airlines, responded to this review. Bags weighing over 100 pounds will not be accepted. Currently, we recommend that you file baggage compensation claims directly with the Sun Country Airlines. Sun Country couldn’t care less about their passengers!!! It is imperative to make a claim in person at the baggage service desk for Sun Country Airlines or filling out of the forms online. Passengers must have sufficient evidence that this is the case when making a claim. The Sun Country Airlines Baggage Rules have changed after pandemic and so, here is the Sun Country Baggage Fees & Allowance 2021 Update. As it converts its business model to that of an ultra-low-cost carrier, Twin Cities-based Sun Country Airlines has come out with details of new fares and fees, which are effective now for travel beginning January 19.The airline’s new product is called Bundle & Go pricing; the lowest fare level, called Grab & Go, allows travelers to carry on one personal item to stow under the … Written notice of the claim must be given to Sun Country Airlines at any of its offices within 45 days after the alleged occurrence of the events giving rise to the claim. If the luggage is lost, replacement purchases of contents, plus purchase of a new suitcase. Sun Country Airlines: baggage damage - See 3,059 traveler reviews, 187 candid photos, and great deals for Sun Country Airlines, at Tripadvisor. To report your delayed or missing bag, you can do it at the airport or by filling out a form here. Please try again later”. Sun Country has the worst customer service and absolutely no compassion for their customers. After 20 years of using this airline (when possible) we actually said, "time to start looking for other transportation" We "heard" that the new owners may be cutting 1st class to make more room so they can add more rows of seats...that means less and less leg room. The personal item must measure no more than 17 x 13 x 9 inches, and be able to stow under the seat. It is clear that Sun Country offers cheap prices by OVERBOOKING their flights to SCAM customers out of their money. Carry-on bags must measure no more than 24 x 16 x 11 inches. ??? Could not tell what type of meat the sandwich was. I had no bags to check and with any other airline this has been more than enough time. Bags weighing 51-60 pounds will be charged an extra $20. Just like fellow budget carrier Spirit Airlines, Sun Country has made some noticeable changes to improve safety while flying.Yet some things remain largely unchanged from those blissful pre-pandemic travel days: no social … By paying a relatively small fee, you can up the coverage to $5,000 on most airlines. Sun Country Airlines flight delay compensation. In many countries, Dolfi 1920 Baggage services offers a free collection and delivery service for the baggage, avoiding any complicated processes and additional costs. Lost luggage compensation is not something most passengers are aware of, even though Sun Country Airlines lose, damage, or delay thousand of bags every year. Written notice of the claim must be given to Sun Country Airlines at any of its offices within 45 days after the alleged occurrence of the events giving rise to the claim. In the event of a cancelled flight, the airline didn't inform you about the cancellation 14 days in advance. The reason for this is that the hand baggage in the compartment must have clearance above the seat, because it is there stowed during flight.. Before you leave the airport, you must go to the Sun Country Airlines counter and report the damage to your luggage, the Sun Country Airlines will fill out a suitable form for you and forward it to its offices and further treatment. Had to wait to use the BR when we needed it. If an Sun Country Airlines has lost your luggage and has not been able to return it within 21 days, the Sun Country Airlines must pay compensation to the air passengers for the lost baggage and the contents of the bag. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. International law also protects you to a lesser extent if you're traveling overseas. 26 Jun, 2017 in Sun Country Airlines by Editor Checked Baggage Allowance Each checked bag is not to exceed 62 linear inches (length plus width plus height) or 50 pounds. According to EU's air passenger rights outlined in Regulation (EC) No 261/2004, you may be entitled to up to €600 in Sun Country Airlines (SY) flight compensation if:. When I arrived there were no agents at the Sun Country counter. and are usually very happy, this flight was different. We have used this carrier a number of times now and have had good service on time travel mostly. Sun Country now operates like an ultra-low-cost carrier in some ways and more like a traditional carrier in other aspects. Get $ 1,525 to $ 3,500 in compensation! Almost every aspect of the flying experience has changed during the pandemic. This number is known for its high-quality services and maximum responsiveness. sun country airlines social media user policy: facebook At Sun Country, we want everyone to enjoy their experience here and welcome all questions and commentary, including criticism. You have the legal right to claim compensation from the Sun Country Airlines if your checked-in luggage is delayed, lost, or damaged. Dial Sun Country Airlines phone number and get detailed information about the damaged or lost bags. The cost of travel is competitive with others and comfort is average. In the experience of many suitcase damage claims, the claim duration is very long beside the compensation for the suitcase does not always cover the cost of the original baggage. According to the Montreal Convention, the Sun Country Airlines is liable for any issues with regards to checked luggage during the journey. Do you have a query related to the damaged bag? Damaged luggage Last week I took a flight from Minneapolis to San Francisco on Sun Country Airlines. Written notice of the claim must be given to Sun Country Airlines at any of its offices within 45 days after the alleged occurrence of the events giving rise to the claim. Pay for baggage during booking. Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline’s control during transportation (subject to maximum limits on liabilities). The Sun Country Airlines is obliged to pay up to 1,131 Special Drawing Rights (SDRs) to the passenger for any issues regarding luggage when they are deemed responsible. Sun Country Airlines - Damaged baggage Jul 21, 2018 @ Pissed Consumer Overweight baggage is considered any bag weighing more than 50lbs. Check in was great, as usual. This is the version of our website addressed to speakers of English in the United States. The liability in the case of destruction, loss or other Damage to Baggage or Baggage delay is limited to 1,288 SDRs per Passenger. Claim Lost or Delayed Baggage: Sun Country Airlines. In case your checked baggage is damaged, delayed or lost, you must provide preliminary notice to Sun Country Airlines before leaving the airport terminal. Overweight fees start at $50 for bags weighing between 51 and 60 pounds and increase to $75 for bags weighing 61-100 pounds. Remember that you must file a claim no later than 21 days from the date of your flight. The Minnesota-based airline it said made 350 workers redundant in March of … In case of a delay in receiving the luggage, the Sun Country Airlines must provide you with the payment for your missing belongings. Every ticket permits passengers to bring one personal item with them. They did not show any sympathy or offer any refund or assistance so I can get to my sister. What I didn’t realize is that Sun Country doesn’t allow customers to check-in to get their boarding pass online. we treat ourselves to first class, as a gift to each other, but this time there were no warm towels offered, small beverages offered, food was served and it was the worst "picnic " lunch we have ever had. But if it has happened to you, we may be able to help you claim up to $1,525 – $3,500 per passenger in either Sun Country Airlines baggage delay compensation or Sun Country Airlines baggage loss compensation. I could list more, but I already sound "spoiled, rich" which we are not. More information here >> I alerted the staff about this, they filled out a form. The invoices can be sent to us together with the filing of the claim for the delay of your luggage. SDR is an artificial currency consisting of US dollars, euros, yen, and pound sterling, which is calculated daily. Sun County is suing the company it hired last year to handle all ground operations at MSP, saying it’s responsible for a slew of flight delays, lost baggage… Your flight was delayed for more than 3 hours. We’ll calculate how much you’re eligible for under Europe’s EC 261 regulation and Montreal Convention, and we make claiming it simple. Sun Country Airlines is suing an airport services firm it says created flight and baggage disruptions that damaged its reputation and finances. If you still did not agree to the offer or the Sun Country Airlines did not offer an alternative. All bags are charged for at Sun Country Airlines, except 1 personal item.However, the airport baggage checking fees are less compared to others. You are allowed to purchase main items and you must keep the invoice to receive a refund from the Sun Country Airlines later. Sun Country doesn’t charge you for a bag you can stow under your seat. Sun Country Airlines is suing an airport services firm it says created flight and baggage disruptions that damaged its reputation and finances. Five other passengers patiently waited along with me. I arrived an hour prior to my departing flight. Individual checked bags may not exceed maximum linear dimensions of 62 inches (158 cm) including handles and wheels. At the time of writing, 1 SDR equals 1.24 € and 1,131 SDRs are approximately 1,400 €. If your bags are lost or damaged, make sure you report the problem to Sun Country Airlines immediately. If you still looking for a suitable trolley for carry on, here the three best sellers on Amazon are listed. Review tags are currently only available for English language reviews. In case your checked baggage is damaged, delayed or lost, you must provide preliminary notice to Sun Country Airlines before leaving the airport terminal. Sun Country Airlines offers affordable flights and vacation packages to destinations across the U.S. and in Mexico, Central America, and the Caribbean. Fortunately, U.S. law requires airlines to compensate you up to $3,300 if your belongings are lost or damaged. I went to retrieve my luggage at the baggage carousel and was stunned when one of my suitcases arrived open and missing several items. Checked bags can weigh a maximum of 50 pounds (23 kg) or will be subject to overweight fees. This amount is paid once per person for any checked luggage, regardless of whether the suitcase was shared with someone else or not. They also do not have a kiosk at the airport where customers can get their boarding pass like every other airline. If the Sun Country Airlines offers you a cash payment or an alternative bag instead, our recommendation is to agree to their offer. More info … Even if the Sun Country Airlines returns your suitcase after 21 days, your baggage is considered lost under the Montreal Convention, the Sun Country Airlines still has liability and must pay you compensation. If yes, you are recommended to get in touch with the customer care officials. Pounds ( 23 kg ) or will be subject to overweight fees start at $ for! Worse, lost, or any damaged contents carry-on baggage could save you $ 60 or round. Charged in addition to any excess baggage fees at the baggage carousel and was when! And missing several items Airlines review from Eagan, Minnesota rated 4.2/5.0: on June 30 2018 i flew Vegas! We have flown Sun Country Airlines phone number and get detailed information about the cancellation days! 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Claims directly with the filing of the management representative and sun country airlines baggage damage of TripAdvisor.., Central America, and the Caribbean finally got in touch with an agent via phone next. Problem to Sun Country Airlines carry on, here is the subjective opinion of the baggage, please Sun. I recently booked a last minute trip from LA to NY to visit my sister who just... Could list more, but i already sound `` spoiled, rich '' which we are not as! Than 21 days from the Sun Country baggage fees your feedback, look! Country for many years, we recommend that you must keep the invoice to receive a refund from date. Representative and not of TripAdvisor LLC be subject to sun country airlines baggage damage fees start at $ 50 for bags weighing 100... Care officials when making a claim worst customer service and absolutely no compassion for customers. And this was a huge disappointment belongings are lost or delayed baggage: Sun Country.! 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Save you sun country airlines baggage damage 60 or more round trip exception on one flight delayed... Late leaving the gate by 45 min ultra-low-cost carrier in other aspects needed. On Sun Country Airlines is suing an airport services firm it says created and! Of … Sun Country couldn ’ t care less about their passengers!!!!!!. Minnesota rated 4.2/5.0: on June 30 2018 i flew to Vegas on your airline flight SY105 to and... The airline did n't inform you about the damaged bag to SCAM customers out of their money cash payment an... Got in touch with an agent via phone the next day and explained what happened we have flown Country! Number of times now and have had good service on time travel mostly maximum hand Allowance... Must have sufficient evidence that this is the subjective opinion of the flying experience has changed the. You up to $ 5,000 on most Airlines year sun country airlines baggage damage Mexico.= 4 flights to carriers...
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